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‘I’m feeling suicidal’: Woodford Green woman’s weeks of misery without water and electricity

PUBLISHED: 13:00 22 August 2018

Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done.

Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done.

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A Woodford Green woman says she is feeling suicidal after enduring damp in her home for five years and being left without electricity and running water for the past four weeks.

Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done. Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done.

Susan Jackson, 59, who has lived in her Chartwell Court flat, in Broomhill Road, since 2011, says she has had persistent damp and recurring flooding from a neighbouring flat for five years.

“For four weeks now I’ve been without lights in my toilet and lounge – I’ve been sitting in darkness for a month,” she told the Recorder.

She added: “I reported [the damp and mould] in December 2017, and the situation has got progressively worse by the day.”

She says her GP has issued her with an asthma pump because the damp in her flat – where she lives with her daughter Natasha and support dog Monty – is giving her breathing problems.

Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done. Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done.

“I’m feeling suicidal because of all this, and have kept my GP informed,” she said.

“I feel like I am living in a third world country within a first world country.”

She added: “They [housing association Home Group] are refusing to put me in emergency accommodation which I think is a disgrace because they are not taking the risk of an electrical fire seriously – water is coming through the electrics.”

A Home Group spokesman told the Recorder this week: “We sincerely apologise to Ms Jackson.

Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done. Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done.

“It’s unfortunate that she has had to experience this persistent leak from a neighbouring flat.

“It has been identified and fixed.

“We have provided her with a dehumidifier to remove any excess moisture and will then do a follow-up inspection.

“Following that the appropriate remedial work required to ensure her property is up to standard will be done.

Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done. Susan Jackson complained to housing association Home Group in November 2017, and so far little to nothing has been done.

“Our electricians have attended and made safe the electrics but they will need to dry out properly before they can be reconnected.”

Susan confirmed that, after the Recorder got involved, she was visited by an Home Group-employed surveyor at around 11pm on Tuesday, August 21.

But she added that one of the two dehumidifiers she was provided does not work and that water continues to leak into her flat from upstairs.


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