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Wanstead family left without water for five days after engineers’ pipework blunder

PUBLISHED: 07:00 16 February 2018

Antara Nath and her family are left without water for.
Antara, with her dad Charu

Antara Nath and her family are left without water for. Antara, with her dad Charu

Archant

The Nath family, who live in Lonsdale Road, said that they hadn’t had any heating, been able to wash, or flush the toilet, and were without any running water from Thursday, February 8. They said that it caused them “huge distress”.

Antara Nath and her family are left without water for.
Antara, with her dad CharuAntara Nath and her family are left without water for. Antara, with her dad Charu

A family from Wanstead were left without water for five days after Thames Water connected the wrong pipe.

The Nath family, who live in Lonsdale Road, said that they hadn’t had any heating, been able to wash, or flush the toilet, and were without any running water from Thursday, February 8. They said that it caused them “huge distress”.

The family of four said the problem happened after Thames Water engineers repaired a leak at their house.

Engineers had been at the house over the weekend, and the water company told the Recorder that the repair team had connected the wrong pipes when they’d finished the job – and that’s why the house had no water.

Antara Nath and her family are left without water for.
Antara, with her dad CharuAntara Nath and her family are left without water for. Antara, with her dad Charu

The pipes were reconnected correctly on Monday, February 13 and the family finally had water in the house again.

Thames Water said that because the leak was on their property, it was the Nath family’s responsibility to fix it, but Thames Water offers a free repair service to customers – which the family took up.

They said that the family had been put in touch with the Thames Water claims team so that any losses were reimbursed.

Antara Nath, 34, who lives with her mum, Arati, 62, dad, Charu, 70, and brother Anupam, 33, told the Recorder: “It has caused extreme anxiety for the whole family.

Antara Nath and her family are left without water for.
Antara, with her dad CharuAntara Nath and her family are left without water for. Antara, with her dad Charu

“We had no heating, we were living in a freezing cold house, and it was a huge distress for everyone.“My parents couldn’t cope with the stress and the trauma of their beloved house being in this mess. We want to make sure that this doesn’t happen to anyone else.”

A spokesman from Thames Water said: “We’re really sorry for the inconvenience caused by the error which happened while we were repairing a leak on the customer’s private pipework.

“We’ll be carrying out a full investigation into what went wrong so we can make sure lessons are learnt for the future and have already put the customer in touch with our claims team so they’re not left out of pocket.”


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