Passenger refused ticket at Ilford station ‘because he didn’t say please’

Ilford station

Ilford station - Credit: Archant

A passenger was refused a ticket at Ilford train station on Sunday “because he didn’t say please”.

The man, who did not want to be identified, said he “got a lesson” from the ticket booth assistant at the station, in Cranbrook Road.

He wrote on Twitter: “I was refused a ticket because I forgot to use the word ‘please’ to the help desk lady.

“Don’t forget to say please otherwise you will not be served.”

Greater Anglia, which runs the station on its Metro line from Liverpool Street to Shenfield, said they were “concerned” to hear of the incident.


You may also want to watch:


A spokesman said: “Rudeness or discourtesy on the part of our staff is not tolerated and we are sorry if a customer has been given cause to complain about this.

“We have taken steps to address this matter with the employee involved and offer our sincere apologies to the customer.”

Most Read

Do you think the ticket attendant was right to insist on good manners or was it a bit too old-fashioned? Let us know in the comment thread below.

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter
Comments powered by Disqus