NHS Trust staff say hospital has a long way to go

PUBLISHED: 07:00 11 March 2016

King George Hospital in Goodmayes is one of the two hospitals BHRUT is responsible for.

King George Hospital in Goodmayes is one of the two hospitals BHRUT is responsible for.


Staff at the trust which runs King George Hospital have reported a rise in “discriminatory incidents” in an annual survey.

By the numbers:

18 - Overall BHRUT improved in 18 of the 32 areas covered by the survey.

37 - The percentage of staff completing the survey – up from 33pc, although this is still below the national average of 41pc.

2,092 - of the trust’s 6,000 staff completed surveys.

2.6pc - rise in staff members facing discrimination year-on-year.

41pc - of staff said they suffered work-related stress, down 3pc from 2014.

87 - The percentage of staff appraised by supervisors – up from 85pc.

On a scale of 1-5, staff engagement, measured by assessing motivation, attitude towards the trust and drive to improve, increased from 3.69 to 3.78, bringing the trust into step with the national average.

4pc - The increase in the number of staff willing to recommend the trust’s services to a friend or relative in need of treatment.

The trust was also in the top 20pc nationally for the quality of training provided and for trusts whose staff look forward to going to work.

There has also been an improvement in the number of staff reporting errors or near misses.

But Barking, Havering and Redbridge University Hospitals Trust (BHRUT) revealed there had been marked improvements elsewhere.

Motivation to work, willingness to recommend the trust as an employer and engagement between staff and management had all improved on last year.

The trust, which also runs Queen’s Hospital, Romford, said black and ethnic minority staff had reported a 2.56 per cent rise in discriminatory incidents in the previous 12 months.

Director of people and organisational development Deborah Tarrant said the trust was aware of the problem.

Deborah Tarramt, director of people and organisational development at BHRUTDeborah Tarramt, director of people and organisational development at BHRUT

She said: “We know that we have pockets of staff behaviours that are not appropriate – it’s an area that we have planned into this year’s programme to really focus on and hopefully rectify.

“We have a duty to our staff to understand what’s happening and improve that. For me, it comes down to a zero tolerance of any inappropriate behaviour and just having dignity and respect.

“It is completely unacceptable not to have that level of respect for other people.”

The survey did not allow data to be collected and analysed from the hospitals individually, but Ms Tarrant was aware some members of staff believed King George Hospital was not prioritised.

Ms Tarrant said work had been done to improve the situation, with the executive board meeting at the hospital in Barley Lane, Goodmayes.

She said the trust had also been tweeting more about King George.

“Queen’s is a big hospital and there’s just more here, that is always going to be an issue. But it is about showing our staff that we’re all one organisation, we’re all one team working across two communities.”

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