Search

King George recruits ‘mystery shoppers’ to improve care

PUBLISHED: 10:47 24 September 2014 | UPDATED: 10:47 24 September 2014

King George Hospital

King George Hospital

Archant

Patients are being recruited as “mystery shoppers” to ensure the improvement of services at King George Hospital, Goodmayes.

Those wishing to participate will be given training, as part of the initiative by Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT), which also runs Queen’s in Romford - where the project will also run.

The scheme will be open to inpatients, day cases, outpatients, and anyone receiving care from the hospitals’ community teams.

Trust deputy chief nurse Gary Etheridge said: “We are very proud of the recent developments we have made in our patients’ experience, and this is another example of how we are actively listening to ensure patients receive the high quality care they deserve.

“The mystery shoppers initiative will allow us to see our services through our patients’ eyes.”

To take part in the scheme - which supports the other patient feedback methods in place including the Friends and Family Test - visit www.bhrhospitals.nhs.uk, call the mystery shopper team on 01708 503 466 or email mysteryshoppers@bhrhospitals.nhs.uk.


If you value what this story gives you, please consider supporting the Ilford Recorder. Click the link in the orange box above for details.

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Latest from the Ilford Recorder