Search

Ilford train operator Greater Anglia wins customer satisfaction award

PUBLISHED: 10:53 25 October 2013 | UPDATED: 11:26 25 October 2013

Trains are running late this morning

Trains are running late this morning

Copyright:mattkealphotography

The train operator which provides the Ilford service to Liverpool Street has won a customer satisfaction award.

Greater Anglia was awarded the 2013 Achievement in Customer Satisfaction at the British Quality Foundation’s UK Excellence Awards.

The judges recognised Greater Anglia’s progress in improving customer service standards, train performance and working with Network Rail to reduce disruptive weekend engineering work.

Ruud Haket, managing director, said: “We’re delighted to receive this major award for improvements to customer service and satisfaction.”

Mr Haket admitted that there still work to do “to meet the aspirations of our customers”.

But he added: “We are committed to maintaining this positive cycle of improvements.”

Greater Anglia also won the Train Operator of the Year award and the Outstanding Teamwork Award for its Olympic and Paralympics performance and customer service.

What do you think of Greater Anglia’s service? Let us know by commenting below.


If you value what this story gives you, please consider supporting the Ilford Recorder. Click the link in the orange box above for details.

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Latest from the Ilford Recorder