Ilford GP surgery ‘requires improvement’ following CQC inspection

PUBLISHED: 09:30 04 October 2016

The Drive Surgery has received a 'requires improvement' rating from the Care Quality Commission

The Drive Surgery has received a 'requires improvement' rating from the Care Quality Commission

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A “cramped” GP surgery failing to immediately address patient risks has been ordered to improve by inspectors.

A report published last month by the Care Quality Commission (CQC) found The Drive Surgery to have a “poor” layout, with worn decorations, floor coverings and furniture making it difficult for patients to access services.

The document, which followed July’s inspection of the practice, in The Drive, Ilford, added: “Patients found it difficult to make an appointment when they wanted one, although urgent appointments were available the same day.”

Despite the surgery being noted for its open and transparent approach to safety, including an effective system for reporting and recording significant events, it received a “requires improvement” rating from the CQC.

The surgery must now take action to ensure its premises are suitable for primary care provision and easy for patients to access.

The manager of the surgery has been approached for comment.

What are your views of the surgery? Do you agree with the findings of the report? Contact the newsdesk on 020 8477 3892 or email

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