High rate of satisfaction for GP surgeries in Redbridge

PUBLISHED: 06:55 13 July 2016 | UPDATED: 13:31 13 July 2016

File photo dated 15/08/14 of a doctor, as talks are to resume in an ongoing dispute over a new contract for junior doctors.

File photo dated 15/08/14 of a doctor, as talks are to resume in an ongoing dispute over a new contract for junior doctors.

PA/Press Association Images

The majority of people in Redbridge say they would recommend their doctors’ surgeries to someone who had just moved to the area.

A patient satisfaction survey, carried out by NHS England, questioned people on the quality of care they received when visiting the doctors.

Nearly three quarters of people who filled out the questionnaire said their overall experience at the doctors’ was “very good” or “good.”

The survey asked 4,864 residents between July and September 2015 and January to March 2016.

Just over a quarter of residentssaid they find it difficult to speak to someone at their GP practice on the telephone.

But two-thirds of people were able to secure an appointment when they got in touch, and the majority normally used the phone to do so.

Two residents in the borough said they regularly used a fax machine.

Of those able to get an appointment, 11 per cent had to wait until the next day to see or speak to a GP or nurse and 48 per cent had to wait more than 24 hours.

Once they had an appointment, 73pc said their overall experience was “very good” or “good”.

The majority of residents said they would like to see their surgery open on Saturdays and after 6.30pm on weekdays.

A spokesman for Redbridge Clinical Commissioning Group, which commissions most health services in the borough, said they would “continue to support the GP practices in our area to help them improve their services.

“Where patients are finding that they can’t get an urgent appointment with their GP, they can call our evening and weekend GP appointment service on 020 3770 1888 to book a same day GP appointment.

“Patients can also help us by cancelling or rearranging an appointment if they can no longer attend as it not only frees the appointment up for someone else, but it also saves your local NHS valuable money which could be reinvested in these services.”

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