High Definition Festival organisers defend refund time limit after gates closed early

Visitors enjoying the acts at High Definition Festival

Visitors enjoying the acts at High Definition Festival - Credit: Archant

Organisers of the High Definition Festival say they have reimbursed most of the would-be revellers who applied for a refund before the “reasonable deadline”.

Visitors, who were turned away after 900 fake physical tickets were used, have slammed those behind the festival at Forest Farm, Forest Road, for only allowing a window of 11-days for refund requests.

Festival promoter Danny May said he felt it was a “fair amount of time”, despite people not being informed of the cut off period in the official statement on July 1.


He said: “High Definition have been very transparent about the issues that arose on the day. We posted an email on our social media channels within 48 hours letting people know if they were entitled to a refund or complimentary ticket, and to email the festival.

“The auto responder clearly stated that the cut off point was July 12, which we feel is a very fair amount of time and we cannot deal with any inquiries post this very reasonable deadline.”

“Hundreds of undesirables” managed to gain entry into the event on June 30, causing overcrowding and organisers were advised to close the gate early.

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Mr May added: “We have processed most of the requests from those who contacted High Definition within the allocated time and those who chose to take up this option have been reimbursed. We are in the process of contacting the final few people.”

Fiona Dunlop, who applied for a refund on July 23, said: “I think it’s disgusting that they only gave people 11 days, if it was a shop they would have to allow a month. It was their fault it was shambles.

“The cut off was written nowhere on their official website or Facebook. I have been offered a free ticket for next year, but I don’t know if I want to go after the security problems.”

Fellow festival goer Kerri Whybrow added: “I returned the refund form well within their cut off and have sent countless other emails chasing a response, but I have heard nothing from them. It is atrocious.”