Gants Hill GP surgery rated as ‘requiring improvement’ by health inspectors

PUBLISHED: 08:00 21 February 2018

Cranbrook Surgery in Cranbrook Road, Gants Hill. Photo: Google Maps

Cranbrook Surgery in Cranbrook Road, Gants Hill. Photo: Google Maps


A Gants Hill GP practice with around 4000 registered patients has been rated as requiring improvement by health inspectors following a comprehensive inspection in December.

The Cranbrook Surgery in Cranbrook Road was visited by a team from the Care Quality Commission (CQC) on December 5, and the organisation published its official report on Friday (February 16).

Inspectors felt the GP surgery, which was also rated as requiring improvement when it was last inspected in August 2016, needed to make strives in regards to its safety, caring, responsiveness to people’s needs and leadership.

However, the practice’s effectiveness was rated as good, while its safety rating had also improved from inadequate.

One of the key concerns raised by inspectors was the surgery’s comparatively poor performance in patient satisfaction surveys.

A CQC spokesman said: “During the inspection the practice told us that low patient satisfaction survey scores was an area that they were seeking to improve through the introduction of extended hours surgery.

“At this inspection, although some of the patient survey scores were close to the Redbridge Clinical Commissioning Group’s (CCG) average, none of the scores recorded for the practice exceeded the CCG or national averages, and in some cases the results were lower than those recorded at the time of the last inspection in 2016.

“The practice told us they would continue to engage with their patients regarding the services which attained low scores and access to those services.”

CQC inspectors also visited the Ilford Lane Surgery on the first floor of the Loxford Polyclinic on December 11, and this report was also published on Friday.

This surgery was rated good overall, with all aspects apart from the practice’s responsiveness being praised by inspectors.

However, these results are identical to the results of its last inspection in December 2016.

Again, one of the CQC’s largest issues was with poor patient satisfaction survey results, but the report also concluded that the practice’s obesity register needed to be “kept relevant” and that more work needed to be done to draw up written care plans for patients diagnosed with asthma.

Latest Ilford Stories

The former professional development phase lead coach moved to Barnet earlier this month


Essex club played against 10 men for almost an hour after Josh Staunton saw red for Shaymen

Dee Safer’s team have won six games in a row and a seventh consecutive triumph would send them first

Second-half goals from Snodgrass, Hernandez and Anderson give Hammers victory over Crystal Palace

The O’s lost for just the second time in this season’s National League on Saturday


Our reporter Liam Coleman met with the big man before a hectic few weeks.

Ilford’s Labour MPs have called for a second referendum to be held on Brexit after prime minister Theresa May called off a Parliamentary vote on her deal.


Football manager beat actor Emily Atack to win this year’s series


The Exchange in Ilford has added a state-of-the-art, Savannah-themed play area, with hand painted animal sculptures, to its brand new family zone, designed by American creative agency Playtime

Are you an unpaid carer aged 25 or over? Are you interested in working towards getting into or back into work? Do you need practical help and support to get ready for this big step? If your answer is yes to at least two of these questions read on.

Struggling to find a buyer for your home in a slower market? We speak to Ilford property expert Nina Kaura from Portico about the Crossrail effect and why getting things right first time will get you the best price for your property.

Newsletter Sign Up

Ilford Recorder twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Hot Jobs

Show Job Lists

Education Promo

Digital Edition


Enjoy the
Ilford Recorder
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now