Search

Google gaffe gives tourists hair salon number as V&A Museum contact

PUBLISHED: 14:32 11 April 2014 | UPDATED: 14:32 11 April 2014

The Victoria and Albert Museum in central London - not to be confused with a hair salon. Photo: PA

The Victoria and Albert Museum in central London - not to be confused with a hair salon. Photo: PA

PA Wire/Press Association Images

Imagine your confusion if on a holiday abroad, you called a museum for information only to be offered a wash, cut and blow dry.

This listing on Google confused a fair few tourists.This listing on Google confused a fair few tourists.

This was the predicament facing thousands of tourists when Google mistakenly listed the phone number for a South Woodford salon as a contact for the Victoria and Albert Museum in central London.

Searches returned the usual listing for the famous V&A with the correct address but callers were directed to the unconnected Victoria and Albert Hair Parlour.

For four days, the salon was inundated with calls from would-be museum visitors including one from France and even Australia.

Sarah Jane, who works at the parlour in High Road, estimated that staff answered the phone to more than 100 confused callers.

She said: “We called the museum to let them know but they just gave them their number to pass on - that’s not in my job description.

“I tried Google for three days but I couldn’t get through.

“By Saturday I didn’t event want to answer the phone.”

Sarah said the blunder hit business by blocking the line with tourists and leaving clients unable to get through.

Without explanation, the mistake was corrected on Saturday (5) and the calls stopped as suddenly as they began.

“We didn’t get a call to say sorry or anything,” Sarah said. “We still don’t know what happened.”


If you value what this story gives you, please consider supporting the Ilford Recorder. Click the link in the orange box above for details.

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Latest from the Ilford Recorder