‘Dangerous’ footbridge closed at Chadwell Heath station
A number of complaints about a temporary footbridge have forced rail bosses to close it after only six days.
They will now carry out extensive moderations to the bridge at Chadwell Heath rail station, after passengers complained the steps were “dangerous and impractical”.
The structure had been constructed by Network Rail while the station undergoes a �3.6million redevelopment, including step-free access to the platforms.
The bridge was shut on July 14 after residents felt it was too high for elderly and disabled people as well as parents with prams.
A Network Rail spokesman said: “In response to feedback from station users, we will be carrying out some alterations to the temporary footbridge and providing alternative means of accessing the platforms.
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“In the meantime the temporary footbridge has been closed and the current station entrance reopened.
“We thank passengers for their understanding and apologise for any inconvenience caused while we improve their station.”
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He said additional staff were allocated to the station when the footbridge was opened to help people with luggage and pushchairs.
The staff will remain at the station until work is completed next year.
Chadwell Heath resident Caroline Shorey, who made a complaint last week and was boycotting the station, said she was happy to hear the footbridge would be closed and altered.
She said: “It was dangerous and completely impractical. I will start using the station again.”