Redbridge police ranked lowest in London for victim satisfaction

Ilford Police Station.

Ilford Police Station. - Credit: Archant

Redbridge crime victims’ satisfaction in dealing with the police is the lowest across the capital, it has been revealed.

Victim satisfaction has fallen from 76pc to 62pc between December 2016 and December 2017, according to figures from the Mayor of London’s Office for Policing and Crime (MOPAC).

This is 10pc below the average for the entire Metropolitan Police Service of 72pc.

Under the Mayor’s Police and Crime Plan, victims of crime across the capital are surveyed on their perceptions of the police’s performance in three areas - actions, follow-up and treatment.

The “actions” rating relates to victim’s satisfaction with the steps police have taken after reporting a crime.

Victim’s perceptions of the police’s adherence to the 2015 victim’s code of practice is measured in the “follow-up” rating.

The code of practice sets out the minimum level of service victims should recieve from the criminal justice system, such as timely updates on their case.

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“Treatment” relates to victim’s experiences interacting with the police.

Satisfication levels are falling across the entire Metropolitan Police Service, with a 4pc drop between December 2016 and December 2017.

Det Supt Jane Scotchbrook addressed the drop in these levels during a Redbridge Safer Neighbourhood Board meeting at the Jack Carter Centre, in Hainault, last night (April 11).

She said: “It’s acknowledged that victim satisfaction and confidence has gone down in the borough and I think that some of that may be that with the inception of the [tri-borough merger] and from rising crime.

“We know that there have been concerns about moped crime, there have been obviously concerns about burglaries.

“We have been having a lot of meetings to reassure residents and I hope residents have been reassured by the work that’s being done and the figures presented this evening.”

Insp Lee Canter told the board that since the launch of Operation Mexico in January, aimed at tackling an increase in burglaries in the borough, there have been 84 arrests.

At the same time here has been a drop in burglaries in areas such as Fullwell - from 36 in January to only three in March.