Chigwell home improvement business celebrate landing critically-acclaimed national tradesman award
PUBLISHED: 10:30 23 May 2017 | UPDATED: 11:27 23 May 2017
A small family-run company are celebrating after their excellent service scooped them a highly-coveted national award last week.
Homeglaze Home Improvements are based in Chigwell, and were thrilled to discover their great reputation and consistently positive reviews had earned them 2017’s prestigious Which? Trusted Trader of the year award.
More than 8,000 companies across the UK entered the awards, so Homeglaze staff admitted to being delighted by their “massive achievement”.
They were presented with their award at a glamorous awards ceremony hosted by TV newsreader Natasha Kaplinsky on Wednesday, but team member Dean Thurogood was open about the company’s approach to doing business.
“There is no big secret,” he told the Recorder.
“We just try to keep it friendly and give good advice.
“We try to make sure no one ever feels pressured to buy anything from us and we’re not going to rip anyone off.
“Between us we have 30 years’ exeprience in the business, and we know that an honest price is an honest price.”
And Dean explained the company’s back to basics business helped them make sure they always left their customers smiling.
“We’ve only got four fitting teams but they’ll always go the extra mile,” he said.
“Say you’re fitting windows for an elderly couple, we’re always happy to do some bits and bobs for them if they need it.
“I guess you could say it’s more like old-fashioned business.”
And Dean admitted the award win had been an unbelievable moment for everyone involved with the company.
“It’s crazy, we were winning an award and massive international companies like Apple [who won the Computing and Mobile award] were too.
“We’re only a small local company, it’s great to know we’re getting something right.”
Colin Morgan, Homeglaze’s founder and director, told the Recorder he was proud of the six-year-old company’s achievement.
“I’m over the moon,” he said. “It’s just great to be up there with the big hitters.
“On the day we won I was standing there waiting to be interviewed and someone said to me, ‘we won’t be long, we’re just interviewing Marks and Spencer’.
“That was a bit of a wow moment, to hear I was being interviewed alongside a company as big as M&S.”