Anger as post delayed by up to 10 days in Redbridge

PUBLISHED: 15:49 17 September 2015 | UPDATED: 09:18 18 September 2015

Royal Mail has had to apologise after significant disruption to its delivery service in Chigwell and Ilford due to staff shortage

Royal Mail has had to apologise after significant disruption to its delivery service in Chigwell and Ilford due to staff shortage

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Royal Mail customers have complained after post was delivered just once in two weeks and arriving as late as 10.30pm.

Royal Mail has apologised to customers and said it is dealing with staff shortages at both Ilford and Debden sorting offices.

More than 20 readers have come forward saying they have experienced problems after Julie Lamack, who lives in The Lowe, Chigwell, said her son almost missed his school trip to France after passport information for his journey arrived five days after it was sent.

One man from Fullwell Avenue, Clayhall, said: “I was waiting for a travel insurance document and I was getting no post at all. It’s a disaster. “When I managed to get through Royal Mail last Thursday, they told me they would right to me and I said ‘how are you going to do that if I’m not getting any post?’

“On Saturday morning, a great bundle of post was delivered, which was about four or five days of post. But I have had nothing since, that is about 14 days with just one delivery.”

Clare Jenkins who lives on a farm in Keats Close, Chigwell, did not receive any post for 10 days when she was waiting for a present for her friend’s birthday to be delivered and had to give her only half of her gift.

Another customer, of Robert Close, Chigwell, who did not want to be named, said: “It was about half past 10 and I thought someone was trying to get into my house but it was a letter going through the door!”

A spokeswoman from Royal Mail said: “Royal Mail apologises to customers who have been experiencing some issues with their mail deliveries in some areas of Ilford recently.

“This has been due to staff shortages in the office. We have put contingency plans in place, which include drafting in extra resource and employing a number of new staff who will join us within the next few weeks, to resolve the matter as quickly as we possibly can.”

Royal Mail’s policy is to aim to deliver First Class items the next working day. If the item is not received within 10 or more working days after the due delivery date, customers can claim compensation.

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