Win £1,000 with Camelot. See this week's Recorder

On sale October 15

Update: Fault which crashed dozens of Redbridge library computers ‘to be fixed today’

14:21 04 January 2013

Faults with dozens of free-to-access computers in Redbridge libraries caused by an anti-virus software update are due to be fixed today.

Redbridge Council said the failure, which caused intermittent problems for about 60 of its 160 library computers for visitors, was caused by a systems crash during a software update.

The failure was first reported on December 19 when certain computers at some libraries went down.

Isabel Henriquez said she has been unable to use the computers at South Woodford Library, High Road, South Woodford since that date.

Its computers, together with those at Woodford Green Library, Snakes Lane West, Woodford Green, were taken out of order because they were working intermittently.

Other intermittent computer failures in the lead-up to Christmas were reported at Wanstead Library, Spratt Hall Road, Wanstead; Fullwell Cross Library, High Street, Barkingside and Gants Hill Library, Cranbrook Road, Gants Hill.

These three libraries all reported computer problems as recently as yesterday.

A spokesman said: “All libraries will have working computers by the end of today.

“In addition, all public internet computers across all libraries will be checked and their software updated to try to prevent any further issues arising, this should be complete by end of Wednesday next week.”

She added: “Our ICT team is analysing the fault with the anti-virus updates to try to prevent this from happening again.”

She said no cost has been incurred by the council for the fault as its in-house ICT department has been tasked with fixing the problem.

The free to use computers at Redbridge Central Library, Clements Road, Ilford; Hainault Library, Manford Way, Hainault; Seven Kings Library, High Road, Seven Kings; Aldersbrook Library, Park Road, Wanstead and the Keith Axon Centre, Grove Road, Chadwell Heath were unaffected by the glitch.


Latest News Stories

43 minutes ago
Catherine Burns and Darren Lincoln open the new building

A school is in high spirits after it declared a new building for business courses officially open.

Ilford South and Ilford North MPs Mike Gapes and Wes Streeting. Photo: Laura Burnip

Ilford South MP Mike Gapes is at the heart of a Twitter storm this morning (Tuesday) after saying Labour had no “credible leadership”.

The Mayor of Redbridge, Cllr Barbara White (centre) with friends, volunteers and supporters of The Cranbrook Centre at the opening of the Cranbrook Centre in Redbridge. Picture Vickie Flores

A grand three-day event saw three community organisations join forces to resurrect the former Cranbrook Park Bowling Club into a multi-facility hub for people to enjoy activities and learn new skills.

The Exchange Shopping Centre in Ilford High Road.

Proposals to build 200 housing units on top of the Exchange Shopping Centre car park in Ilford, have been submitted to Redbridge Council.

Most read news


Amazon: Everything you want to buy all in one place!

With £1,500 to spend online at Amazon, there’s really nothing you can’t buy.

You'll be stocked up on toiletries  for a while!

Cosmetics, toiletries, vitamins and more.

Digital Edition

Read the Ilford Recorder e-edition today E-edition
Family Notices 24

Local business directory

Our trusted business finder