Search

Update: Fault which crashed dozens of Redbridge library computers ‘to be fixed today’

14:21 04 January 2013

Faults with dozens of free-to-access computers in Redbridge libraries caused by an anti-virus software update are due to be fixed today.

Redbridge Council said the failure, which caused intermittent problems for about 60 of its 160 library computers for visitors, was caused by a systems crash during a software update.

The failure was first reported on December 19 when certain computers at some libraries went down.

Isabel Henriquez said she has been unable to use the computers at South Woodford Library, High Road, South Woodford since that date.

Its computers, together with those at Woodford Green Library, Snakes Lane West, Woodford Green, were taken out of order because they were working intermittently.

Other intermittent computer failures in the lead-up to Christmas were reported at Wanstead Library, Spratt Hall Road, Wanstead; Fullwell Cross Library, High Street, Barkingside and Gants Hill Library, Cranbrook Road, Gants Hill.

These three libraries all reported computer problems as recently as yesterday.

A spokesman said: “All libraries will have working computers by the end of today.

“In addition, all public internet computers across all libraries will be checked and their software updated to try to prevent any further issues arising, this should be complete by end of Wednesday next week.”

She added: “Our ICT team is analysing the fault with the anti-virus updates to try to prevent this from happening again.”

She said no cost has been incurred by the council for the fault as its in-house ICT department has been tasked with fixing the problem.

The free to use computers at Redbridge Central Library, Clements Road, Ilford; Hainault Library, Manford Way, Hainault; Seven Kings Library, High Road, Seven Kings; Aldersbrook Library, Park Road, Wanstead and the Keith Axon Centre, Grove Road, Chadwell Heath were unaffected by the glitch.

0 comments

Latest Ilford News Stories

just now
A child refugee in the makeshift settlement

The leader of Redbridge Council has defended the local authority’s record with Syrian refugees – despite taking on none since 2014.

Yesterday, 16:00
Young citizens Award Redbridge College,
Helena Assan, age19

The dedicated care of nurses who helped a teenager through a terrifying health scare has led her to pursue a dream of following in their footsteps.

Yesterday, 15:50
Asif Ali, 33, a

British Transport Police (BTP) are calling witnesses who were at Gants Hill Tube station when teacher Asif Ali died last week.

Yesterday, 15:45
Russell Brand with Fiona Snowball and Chris Fallon, both helped to recovery by 1NE in the Broadway, Woodford Green

A rehab centre, set up by a mother and daughter after addiction destroyed their family, goes on after winning the fight to stay open.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

Competitions

Kindle 7 inch tablet

Are you looking for a brand new gadget to help you stay connected on the go and make that long journey home a bit more entertaining? Look no further. MyOffers is giving you the chance to win 1 of 50 Kindle Fire 7” Display Tablets! That’s 50 times more chances to win, so hurry up and enter our competition today and you could be one of our lucky winners!

Yummy traditional afternoon teas for two

MyOffers is giving you the chance to win 1 of 50 Traditional Afternoon Teas for two at a location of your choice! That’s 50 times more chances to win, so hurry up and enter our competition today and you could be one of our lucky winners!

Digital Edition

cover

Enjoy the
Ilford Recorder
e-edition today

Subscribe