Search

Update: Fault which crashed dozens of Redbridge library computers ‘to be fixed today’

14:21 04 January 2013

Faults with dozens of free-to-access computers in Redbridge libraries caused by an anti-virus software update are due to be fixed today.

Redbridge Council said the failure, which caused intermittent problems for about 60 of its 160 library computers for visitors, was caused by a systems crash during a software update.

The failure was first reported on December 19 when certain computers at some libraries went down.

Isabel Henriquez said she has been unable to use the computers at South Woodford Library, High Road, South Woodford since that date.

Its computers, together with those at Woodford Green Library, Snakes Lane West, Woodford Green, were taken out of order because they were working intermittently.

Other intermittent computer failures in the lead-up to Christmas were reported at Wanstead Library, Spratt Hall Road, Wanstead; Fullwell Cross Library, High Street, Barkingside and Gants Hill Library, Cranbrook Road, Gants Hill.

These three libraries all reported computer problems as recently as yesterday.

A spokesman said: “All libraries will have working computers by the end of today.

“In addition, all public internet computers across all libraries will be checked and their software updated to try to prevent any further issues arising, this should be complete by end of Wednesday next week.”

She added: “Our ICT team is analysing the fault with the anti-virus updates to try to prevent this from happening again.”

She said no cost has been incurred by the council for the fault as its in-house ICT department has been tasked with fixing the problem.

The free to use computers at Redbridge Central Library, Clements Road, Ilford; Hainault Library, Manford Way, Hainault; Seven Kings Library, High Road, Seven Kings; Aldersbrook Library, Park Road, Wanstead and the Keith Axon Centre, Grove Road, Chadwell Heath were unaffected by the glitch.

0 comments

Latest News Stories

Yesterday, 17:55
Forum members at the Ilford North hustings at Fullwell Cross Library

Pensioners turned up the heat on Ilford North candidates at an election hustings this afternoon - but a question on energy prices revealed they might think twice from doing so in their homes.

Yesterday, 17:26
Wandsworth Prison

“Hedonistic” conman Neil Moore who escaped from prison after sending staff a fake email saying he had been granted bail has been sentenced to seven years.

Yesterday, 16:39
Met Commissioner Sir Bernard Hogan Howe at the memorial

Metropolitan Police commissioner and Redbridge borough commander attend Pc Phillip Walters’ memorial service.

Yesterday, 15:39
Justas Pranckunas from Barking was killed in the motorcycle collision on Saturday evening

An eye-witness said the “horrific” scene of a motorcycle crash where a 20-year-old biker and his teenage passenger died will never be forgotten.

Most read news

Competitions

Glen Moray whiskey could be winging its way to you.

The Glen Moray Classic is a classic Speyside single malt and forms the starting point for the Classic Range.

Seasons 1-4 on Blu-ray, as well as a shiny new Sony Blu-ray player could be coming your way!

To celebrate the fifth series of George RR Martin and HBO’s epic fantasy Game of Thrones, Ladbrokes is giving away a series one to four Blu-ray box set along with a Sony Blu-ray player to one lucky winner!

Digital Edition

Image
Read the Ilford Recorder e-edition today E-edition
Family Notices 24


Our trusted business finder