Search

Partially-sighted man told guide dog ‘not allowed’ in Gants Hill shop for fourth time

11:22 12 February 2014

Gary Mazin with his guide dog Gibson

Gary Mazin with his guide dog Gibson

Archant

A partially-sighted man has been turned out of a supermarket with his guide dog for a fourth time, despite having given staff awareness training himself.

Gary Mazin, 40, was told to leave his dog Gibson outside at Sainsbury’s Local in Gants Hill last week, even though the store’s own policies allow guide dogs.

He was invited by managers to talk to staff last year after being stopped three times for the same reason.

Sainsbury’s said it had re-trained workers on access policies, apologised to Mr Mazin and donated money to charity after the incident in August.

The father-of-two, from Clayhall, said he was “incredulous” that staff had made the same blunder again.

“Last time I was a bit upside but this time I was really angry,” he added.

“It’s a joke really.”

Mr Mazin said his guide dog’s high-visibility harness is clear from “10 feet away” so people know he is not a pet.

A Sainsbury’s spokesman said the shop “got it wrong” and training is being improved through work with charities.

He added: “The fact that it wasn’t the first time means we’re taking extra care to ensure lessons are learned.”

The 2004 Disability Discrimination Act requires shops, restaurants and hotels to make “reasonable adjustments” to allow access for people with mobility difficulties.

Related articles

0 comments

Latest Ilford News Stories

16:44
Soaring on the trampoline.

From badminton and basketball to trampolining and tennis, children had the opportunity to try a range of activities at a summer multi-sports camp.

Children enjoying a Pokemon Go party at the Redbridge Central Library

Children were hunting for Pikachu among the books on Tuesday, as Redbridge Central Library, Clements Road, in Ilford, hosted a Pokémon Go session.

Two grass fires are being attended to by Dagenham firefighters Picture: PA Images

Six fire engines and 35 firefighters and officers were called to a grass fire off Meadgate Avenue in Woodford Green, on Tuesday aftenoon.

Greg Knight, Paul Allen and Stephen Osborne from Vibrance at the spinathon held in Sainsbury's Ilford

Shoppers at a supermarket in Ilford have been fundraising for a leading social care charity.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

Competitions

You could win £15,000 to spend on either their mortgage or a deposit towards the home of their dreams

Wouldn’t it be lovely to have a period of time when you simply don’t have to worry about finding the money each month to pay your mortgage? When you don’t have to put money aside from your monthly income, or worry about having to afford other essential outgoings?

Which book character do you share cleaning habits with?

Whether you have more in common with put-upon Cinderella, emotionally turbulent Jane Eyre, or easily distracted Mole, you’re sure to appreciate that one lucky winner will receive four sessions of free cleaning. Enter our quiz for your chance to win. All runners up will get £10 off their first clean when making a repeat booking.

Digital Edition

cover

Enjoy the
Ilford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now