Partially-sighted man told guide dog ‘not allowed’ in Gants Hill shop for fourth time

11:22 12 February 2014

Gary Mazin with his guide dog Gibson

Gary Mazin with his guide dog Gibson


A partially-sighted man has been turned out of a supermarket with his guide dog for a fourth time, despite having given staff awareness training himself.

Gary Mazin, 40, was told to leave his dog Gibson outside at Sainsbury’s Local in Gants Hill last week, even though the store’s own policies allow guide dogs.

He was invited by managers to talk to staff last year after being stopped three times for the same reason.

Sainsbury’s said it had re-trained workers on access policies, apologised to Mr Mazin and donated money to charity after the incident in August.

The father-of-two, from Clayhall, said he was “incredulous” that staff had made the same blunder again.

“Last time I was a bit upside but this time I was really angry,” he added.

“It’s a joke really.”

Mr Mazin said his guide dog’s high-visibility harness is clear from “10 feet away” so people know he is not a pet.

A Sainsbury’s spokesman said the shop “got it wrong” and training is being improved through work with charities.

He added: “The fact that it wasn’t the first time means we’re taking extra care to ensure lessons are learned.”

The 2004 Disability Discrimination Act requires shops, restaurants and hotels to make “reasonable adjustments” to allow access for people with mobility difficulties.

Related articles


Latest News Stories

Doris Greenstein in the Recorder in 2008. She was one of the original founders of the Redbridge Pensioners Forum and sadly passed away on Saturday. Photo: Jules Dann

One of the founding and most influential members of the Redbridge Pensioners Forum has died aged 93.

Ilford South MP Mike Gapes is currently in hospital after having emergency surgery over the weekend.

Mike Gapes has been taken to hospital after suffering “chest pains” on Saturday, and remains there having undergone emergency surgery.

Junior doctors have voted in favour of strike action (Pic:PA)

Junior doctors voted in favour of strike action over contract changes proposed by the Health Secretary.

Specialist care provider Health 1000 holding a networking lunch at the Redbridge Institute of Adult Education.
Dr Jagan John speaking

A specialist healthcare provider held a networking lunch for its service users on Thursday.

Most read news


Nike Trainers

Nike’s motto is ‘to bring inspiration and innovation to every athlete in the world.’ With this in mind it’s no surprise why Nike is the preferred training gear for most A-list athletes. Get an extra boost in your run or height in your jump with £500 to spend on Nike trainers.

MAC Makeup

MAC are renowned for their flawless, fabulous make up that is used worldwide by the stars. You too can have the chance to have the perfect makeup to suit your needs with £1,000 to spend on all the glam goodies you like!

Digital Edition

Read the Ilford Recorder e-edition today E-edition
Family Notices 24

Local business directory

Our trusted business finder