Search

Free 40-page supplement celebrating the Queen’s record reign in this week’s Recorder

On sale now

Partially-sighted man told guide dog ‘not allowed’ in Gants Hill shop for fourth time

11:22 12 February 2014

Gary Mazin with his guide dog Gibson

Gary Mazin with his guide dog Gibson

Archant

A partially-sighted man has been turned out of a supermarket with his guide dog for a fourth time, despite having given staff awareness training himself.

Gary Mazin, 40, was told to leave his dog Gibson outside at Sainsbury’s Local in Gants Hill last week, even though the store’s own policies allow guide dogs.

He was invited by managers to talk to staff last year after being stopped three times for the same reason.

Sainsbury’s said it had re-trained workers on access policies, apologised to Mr Mazin and donated money to charity after the incident in August.

The father-of-two, from Clayhall, said he was “incredulous” that staff had made the same blunder again.

“Last time I was a bit upside but this time I was really angry,” he added.

“It’s a joke really.”

Mr Mazin said his guide dog’s high-visibility harness is clear from “10 feet away” so people know he is not a pet.

A Sainsbury’s spokesman said the shop “got it wrong” and training is being improved through work with charities.

He added: “The fact that it wasn’t the first time means we’re taking extra care to ensure lessons are learned.”

The 2004 Disability Discrimination Act requires shops, restaurants and hotels to make “reasonable adjustments” to allow access for people with mobility difficulties.

Related articles

0 comments

Latest News Stories

Wanstead Park Temple is having a free exhibition about its history. Picture: Yvette Woodhouse/City of London

A round up of news from the borough’s clubs and societies.

Yesterday, 17:40
Alfie Perrin's parents Jaqui and Mark Perrin, outside Snaresbrook Crown Court

A loft conversion company has been sentenced over the death of a teenager who fell from scaffolding at a house in Wanstead.

Yesterday, 13:12
Radical cleric Anjem Choudary, of Hampton Road, Ilford, hasa been granted bail until his trial

The 48-year-old married father-of-five appeared before the Old Bailey via video link from Belmarsh prison alongside his co-accused Mohammed Rahman.

Yesterday, 12:43
Traffic disruption

Drivers on the school run have taken to Twitter to vent following severe delays on an A-road.

Most read news

Competitions

Happy viewing!

MyOffers are giving you that chance to win an amazing Samsung 55” Curve HD TV.

Get ready to take in the beautiful sights of London from above!

Are you always seeking unique ways to see your favourite city? This one is for you.

Digital Edition

Image
Read the Ilford Recorder e-edition today E-edition
Family Notices 24


Our trusted business finder