Partially-sighted man told guide dog ‘not allowed’ in Gants Hill shop for fourth time

11:22 12 February 2014

Gary Mazin with his guide dog Gibson

Gary Mazin with his guide dog Gibson


A partially-sighted man has been turned out of a supermarket with his guide dog for a fourth time, despite having given staff awareness training himself.

Gary Mazin, 40, was told to leave his dog Gibson outside at Sainsbury’s Local in Gants Hill last week, even though the store’s own policies allow guide dogs.

He was invited by managers to talk to staff last year after being stopped three times for the same reason.

Sainsbury’s said it had re-trained workers on access policies, apologised to Mr Mazin and donated money to charity after the incident in August.

The father-of-two, from Clayhall, said he was “incredulous” that staff had made the same blunder again.

“Last time I was a bit upside but this time I was really angry,” he added.

“It’s a joke really.”

Mr Mazin said his guide dog’s high-visibility harness is clear from “10 feet away” so people know he is not a pet.

A Sainsbury’s spokesman said the shop “got it wrong” and training is being improved through work with charities.

He added: “The fact that it wasn’t the first time means we’re taking extra care to ensure lessons are learned.”

The 2004 Disability Discrimination Act requires shops, restaurants and hotels to make “reasonable adjustments” to allow access for people with mobility difficulties.

Related articles


Latest News Stories

Yesterday, 15:00
Behind the scenes of Downton Abbey in 2011. Picture: Simon Paulin/TT News Agency

As the final chapter of the Downton Abbey drama begins to unfold on TV screens, it is time too to tell the story of the sublime life and loves of Dame Maggie Smith, its star performer as the Dowager Countess of Grantham.

Two people have died after a light aircraft crashed in a field in Chigwell this morning.

Two people who were on board a light aircraft which crashed in a field this morning have died.

Yesterday, 13:20
A light aircraft has crashed into a field this morning in Chigwell.

Police and emergency services are at the scene of a light aircraft which crashed into a field in Chigwell this morning.

Yesterday, 11:00
Hanianult pianist David Silkoff, who is performing a concert later this month. Picture: David Silkoff

The days may be getting shorter, but instead of grieving the loss of light, why not celebrate the night with an evening of piano music.

Breaking news

Yesterday, 13:20

Police and emergency services are at the scene of a light aircraft which crashed into a field in Chigwell this morning.

Read more

Most read news


You won't need to fork out for groceries for a while!

Asda, one of the country’s leading supermarkets, prides itself in being one of the cheapest places to shop, so you can be sure that your money will go a long way here!

Shop till you drop!

Here’s your chance to treat yourself to a new wardrobe and a whole lot more with this MyOffers competition to win an incredible £2,500 to spend at Primark on whatever you like!

Digital Edition

Read the Ilford Recorder e-edition today E-edition
Family Notices 24

Local business directory

Our trusted business finder