Search

Partially-sighted man told guide dog ‘not allowed’ in Gants Hill shop for fourth time

11:22 12 February 2014

Gary Mazin with his guide dog Gibson

Gary Mazin with his guide dog Gibson

Archant

A partially-sighted man has been turned out of a supermarket with his guide dog for a fourth time, despite having given staff awareness training himself.

Gary Mazin, 40, was told to leave his dog Gibson outside at Sainsbury’s Local in Gants Hill last week, even though the store’s own policies allow guide dogs.

He was invited by managers to talk to staff last year after being stopped three times for the same reason.

Sainsbury’s said it had re-trained workers on access policies, apologised to Mr Mazin and donated money to charity after the incident in August.

The father-of-two, from Clayhall, said he was “incredulous” that staff had made the same blunder again.

“Last time I was a bit upside but this time I was really angry,” he added.

“It’s a joke really.”

Mr Mazin said his guide dog’s high-visibility harness is clear from “10 feet away” so people know he is not a pet.

A Sainsbury’s spokesman said the shop “got it wrong” and training is being improved through work with charities.

He added: “The fact that it wasn’t the first time means we’re taking extra care to ensure lessons are learned.”

The 2004 Disability Discrimination Act requires shops, restaurants and hotels to make “reasonable adjustments” to allow access for people with mobility difficulties.

Related articles

0 comments

Latest News Stories

Yesterday, 15:01
The grand reopening of St Mary's Church's grand reopening of its Memorial Hall in South Woodford

A church is hoping to name rooms at its refurbished hall after some of the borough’s most notable figures.

Yesterday, 12:00
Cher look a like Lisa Mills empties the tumble drier

For many people, living the life of a popstar would be a dream come true and for one mum-of-two it has - by impersonating her idol.

Saturday, February 6, 2016
Redbridge Library

A taxi-style service to help transport disabled users around the borough is not doing its job according to the chairwoman of the Redbridge Pensioners Forum.

Most read news

HOT JOBS

Show Job Lists

Competitions

Sony Smart Ultra HD 55'' LED TV

Enjoy the ultimate entertainment experience in your living room with the Sony Smart Ultra 55’’ LED TV. Be the envy of all your friends with this huge TV- you can change your living room into your own cinema! Get the boys around to watch the football or get the girls around to watch the DVD of 50 Shades.. this is a prize that everyone would enjoy! Stand a chance to upgrade your current entertainment system by wining this fantastic prize.

Surface Pro 4

Technology is ever evolving. We are constantly being shown new technology that is innovative, revolutionary and designed to make life easier for us all. Gone are the days of dial up modems and computers so large you needed half a room to store it. We are in the age of smooth, small and sleek. Companies are all trying their best to create technology that is easy to transport and guaranteed to be user friendly.

Digital Edition

cover

Enjoy the
Ilford Recorder
e-edition today

Subscribe