Search

Partially-sighted man told guide dog ‘not allowed’ in Gants Hill shop for fourth time

11:22 12 February 2014

Gary Mazin with his guide dog Gibson

Gary Mazin with his guide dog Gibson

Archant

A partially-sighted man has been turned out of a supermarket with his guide dog for a fourth time, despite having given staff awareness training himself.

Gary Mazin, 40, was told to leave his dog Gibson outside at Sainsbury’s Local in Gants Hill last week, even though the store’s own policies allow guide dogs.

He was invited by managers to talk to staff last year after being stopped three times for the same reason.

Sainsbury’s said it had re-trained workers on access policies, apologised to Mr Mazin and donated money to charity after the incident in August.

The father-of-two, from Clayhall, said he was “incredulous” that staff had made the same blunder again.

“Last time I was a bit upside but this time I was really angry,” he added.

“It’s a joke really.”

Mr Mazin said his guide dog’s high-visibility harness is clear from “10 feet away” so people know he is not a pet.

A Sainsbury’s spokesman said the shop “got it wrong” and training is being improved through work with charities.

He added: “The fact that it wasn’t the first time means we’re taking extra care to ensure lessons are learned.”

The 2004 Disability Discrimination Act requires shops, restaurants and hotels to make “reasonable adjustments” to allow access for people with mobility difficulties.

Related articles

0 comments

Latest Ilford News Stories

30 minutes ago
Mock-up images of the proposed Sainsbury's development in Roden Street, Ilford. Picture: Sainsbury's

A contentious plan to build 683 new homes in the centre of Ilford was refused planning permission by Redbridge councillors last night.

31 minutes ago
Reporter Chloe Farand interviews London mayor Sadiq Khan at Newbury Park station

Have you got a story or an issue you want us to look into?

09:00
Parents protesting outside of Little Heath School about the council decision to cut back on a door to door pick up service for disabled children

Parents are feeling “insulted” after confusion over a pilot scheme to cut door-to-door bus services for disabled pupils, according to a school governor.

The 30 storey tower block redevelopment of the Harrison and Gibson building, which will contain 321 flats. Proposals have been put on ice following the Brexit vote. Picture: Lumina

The regeneration of Ilford town centre will not be halted by Brexit – that is the clear message from Redbridge Council’s leader.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

Competitions

Which book character do you share cleaning habits with?

Whether you have more in common with put-upon Cinderella, emotionally turbulent Jane Eyre, or easily distracted Mole, you’re sure to appreciate that one lucky winner will receive four sessions of free cleaning. Enter our quiz for your chance to win. All runners up will get £10 off their first clean when making a repeat booking.

£15k prize bundle

Imagine having the opportunity to win an incredible £15,000 bundle of some of the most amazing prizes available. Well, for one lucky contest entrant that dream could soon become a reality because we at MyOffers are offering an incredible free prize bundle that will make even the most hardened person wild with excitement.

Digital Edition

cover

Enjoy the
Ilford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now