Search

Lifts installed to improve access at Chadwell Heath station - but wheelchair users still cannot get on trains

14:20 09 January 2013

Wheelchair user Tony Parker i cannot get access to trains in Chadwell Heath station despite new lifts.

Wheelchair user Tony Parker i cannot get access to trains in Chadwell Heath station despite new lifts.

Archant

Lifts worth hundreds of thousands of pounds have been installed to improve access at Chadwell Heath train station – but wheelchair users still cannot get on the trains.

Tony Parker, of Third Avenue, has been confined to a wheelchair since 2002 and was planning a trip to central London when he discovered he could not board trains because of the step from platforms.

Mr Parker, 58, has Guillain-Barré syndrome, which has left him partially paralysed with only limited use of his hands.

He said: “When I heard the lifts were open at the station, I told my girlfriend she could book the ride on the London Eye she got me for Christmas because I could get the train.

“But staff at the station told me you can get down on the platform but not on the train.

“There’s no one to help with a ramp and if you can’t get out your wheelchair there’s no way of getting on.

“They’ve done 99 per cent of everything but the most important part of the journey doesn’t seem to have been considered.”

Redbridge Mobility provides paid-for door-to-door transport for residents with mobility difficulties but costs rise if users pass their allocated number of journeys.

Mr Parker said he has used up his rides for the financial year and must pay more to use the service until April.

While Chadwell Heath station, in Station Road, has lifts, Seven Kings station, in High Road, and Goodmayes station, in Goodmayes Road, have no alternative to long flights of steps to platforms.

Ilford train station, in Cranbrook Road, has chairlifts to some platforms but people who cannot leave their wheelchairs, or have motorised chairs, cannot use them.

Train operator Greater Anglia runs services to London Liverpool Street from Chadwell Heath, Goodmayes, Seven Kings and Ilford.

A spokesman insisted the lifts had “greatly improved access” to Chadwell Heath station.

She added: “Wherever possible we would always ask passengers requesting assistance with their journey to contact us in advance so we are able to meet their requirements in providing the best possible service.”

Step-free access is planned for Ilford, Goodmayes and Chadwell Heath when Crossrail is completed in 2018.

0 comments

Latest Ilford News Stories

50 minutes ago
Charlie Roberts, Lavonn Grant with baby Navaeh and Chloe Osborne with babies Bobby and Skye at the foyer

Vulnerable young people – who will soon be kicked of their supported housing – have accused the authorities of “abandoning” them.

Yesterday, 12:00
His and Hers has opened a new headlice clinic. Owner Natalie Prime tests out the equipment on children Alexi 11 and Ella 8, assisted by Myna Vu

What does Sex and the City star Sarah Jessica Parker have to do with Woodford Green?

Sunday, May 1, 2016
C&R Appliances at  Gants Hill, has ha a new showroom fitted for people to come an view appliances
CEO Chris Wade.

A family business promising “luxury appliances at affordable prices” is celebrating its expansion as staff open a new showroom.

Sunday, May 1, 2016
Seder celebrations at Bet Tikvah Synagogue

A synagogue truly lived up to the spirit of its annual festival when it invited the Bishop of Barking and his wife to attend its Passover feast last week.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

Competitions

Kindle 7 inch tablet

Are you looking for a brand new gadget to help you stay connected on the go and make that long journey home a bit more entertaining? Look no further. MyOffers is giving you the chance to win 1 of 50 Kindle Fire 7” Display Tablets! That’s 50 times more chances to win, so hurry up and enter our competition today and you could be one of our lucky winners!

Yummy traditional afternoon teas for two

MyOffers is giving you the chance to win 1 of 50 Traditional Afternoon Teas for two at a location of your choice! That’s 50 times more chances to win, so hurry up and enter our competition today and you could be one of our lucky winners!

Digital Edition

cover

Enjoy the
Ilford Recorder
e-edition today

Subscribe