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Heroic milkman praised after coming to the aid of elderly dementia patient in Woodford Green

PUBLISHED: 12:15 11 August 2017

Richard Lawrence, from Hornchurch, has been named a Milk Hero for services to his community during his milk round. Photo: Milk&More

Richard Lawrence, from Hornchurch, has been named a Milk Hero for services to his community during his milk round. Photo: Milk&More

Archant

A milkman has been feted as an everyday hero after helping calm down a woman with dementia who was in danger of hurting herself while on his milk round.

Richard Lawrence, of Milk&More, the UK’s largest doorstep delivery service, heard an elderly lady shouting for help while delivering milk in Woodford Green – he had delivered the milk much earlier that morning but was on his second round of visits to collect payment.

The lady, who was shouting for help from the open window of a house next door to the one Richard was delivering to, suffered from dementia, and had become convinced her carer was attempting to harm her.

Richard managed to calm her down and convince her to move away from the window, and sat with her and her carer until the police came to resolve the situation.

The incredible act of kindness was just one of three that saw the milkman from Hornchurch scoop the company’s national Milk Hero award.

Richard’s second good deed saw him alert a homeowner to the fact his car window was smashed.

Knocking at 5.45am, it emerged the car owner had only returned home at 4am.

And finally, Richard returned the debit card of a customer when he found it on the road.

He recognised the name on the card and posted it through the owner’s door with a note telling them where he found it – the next day a thank you note had been left out for him.

Richard said: “It’s great to have been given this award but I don’t think I did anything that anyone else wouldn’t do.

“The lady in her 90s could have been my gran, so waiting with her until the police arrived was the only thing to do.

“I know I would want to know if my car had been damaged, and returning the debit card was just common courtesy.

“I was just pleased to have been in the right place at the right time. Being able to help members of the community in this way is just one reason I love being a milkman.”

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