Search

Queen’s Hospital trust earns recognition from NHS England for ‘transformative’ end of life care

PUBLISHED: 07:00 04 December 2017

A still from the NHS England film about BHRUT's Daisy Scheme. Photo: BHRUT

A still from the NHS England film about BHRUT's Daisy Scheme. Photo: BHRUT

Archant

The trust which runs Queen’s Hospital has been recognised by NHS England as a nationwide example of how end of life care should be administered.

A new short film by NHS England highlights Barking, Havering and Redbridge University Hospital Trust (BHRUT)’s Daisy scheme, which has helped staff at the Rom Valley Way hospital recognise which patients are nearing the end of their lives.

An image of the flower is placed near the patient’s bed, on bags for their relatives to take their belongings home, and on mortuary trolleys, as an indication to staff across the hospitals, so they know some extra care and attention would be hugely welcomed.

It has proved such a success, with positive feedback from patients and their families, that it attracted the attention of NHS England, which worked with the trust to create a short film showcasing the scheme and its impact, as an example for other trusts across the country.

Wendy Matthews, BHRUT’s deputy chief nurse for patient experience, said: “Launching our Daisy scheme has made a huge difference not only for our patients nearing the end of their lives, but their loved ones too.

“Losing someone close is devastating, so we want to make the process at our hospitals as simple and straightforward as possible, offering as much support as we can to the family.

“Our teams are working more closely together to provide a warm and friendly environment to ease these families and friends through such a difficult time. “We’re really pleased to see such tremendous improvement in feedback from those who have lost someone since we introduced this scheme. It shows how small things can make a huge difference.”

A big part of improving end of life care was to move the bereavement office to a new, more accessible location.

Now known as the Daisy Centre, it was refurbished to be much more comfortable and welcoming for families.

Clare Enston, NHS England’s head of insight and feedback, said: “What shines through here is the compassion, dignity and humanity that has been built into these redesigned processes.

“It demonstrates how staff at every level can contribute to improving patient experience and really make a difference.”

Related articles

Latest Ilford Stories

Yesterday, 16:00

The latest news from the Hainault Roads Club

Yesterday, 14:00

After the excitement of the inaugural Athletics World Cup at London Stadium, fans can expect more drama at the Muller Anniversary Games this weekend.

Yesterday, 17:24

Stylish residents looking for a new summer wardrobe can now bag the latest trends and help a good cause at the same time.

Yesterday, 15:05

A 13-year-old who makes more than 50 sandwiches a week for the borough’s rough sleepers is this week’s nominee for our Young Citizen Award.

Yesterday, 13:03

Redbridge’s cabinet member for young people has insisted the council’s performance in tackling youth crime “remains strong”, despite a new report revealing a huge increase in teenage reoffenders.

Yesterday, 12:11

Road closures have now been removed in the areas surrounding Wanstead Flats after a massive grass fire broke out last Sunday (July 15).

Yesterday, 12:00

Leyton Orient spent most of last week in Albufeira before returning to England to defeat East Thurrock United in a friendly

Yesterday, 11:33

A Barkingside secondary school has appointed a new headteacher.

PROMOTED CONTENT

An Ilford shoe retailer and podiatry practice is taking the next step with a move to a new shop just a few doors down.

Redbridge estate agents Sandra Davidson answer the common questions homeowners have when it comes to selling their home, and reveals how you can make sure the sale is stress-free

Redbridge Estate agents Sandra Davidson’s hassle-free service guarantees rental income for your property, whether it is occupied or not. Here they share details of the Guaranteed Rent Scheme and how it can help you avoid the regular stresses associated with managing a let.

Newsletter Sign Up

Ilford Recorder twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists

Digital Edition

cover

Enjoy the
Ilford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now